Shadowfax

Shadowfax is a Bengaluru-based delivery network incorporated on 21 Apr 2015 as Shadowfax Technologies, according to the registry record we checked. Its website lists e-commerce and D2C delivery (standard, same-day and next-day), express and reverse parcels, Prime Large for shipments above 15 kg, critical logistics for high-value goods, hyperlocal and quick-commerce fulfilment down to 10 minutes, an electric last-mile fleet, and an SME and personal courier app. Its office is at Shilpitha Tech Park, Bellandur, Bengaluru.

Shadowfax scores 62/100. Proof earns full marks because it names 12 clients on its homepage: Flipkart, Meesho, Mokobara, Purplle, Uber, Nykaa, Ajio, Myntra, Dot and Key, Rare Rabbit, Snapdeal and The Souled Store. It also publishes 16,372+ PIN codes, 3,500+ trucks and 53 lakh+ sq ft of operational space. Coverage earns full marks and experience earns 12 for 11 years. Pricing earns 4: the SF360 platform is described as flat-rate with zero COD charges and D+2 COD remittance, but no amounts are shown. Contactability earns 5 for an address and email; no phone, hours or chat were listed. Reviews earn 6 for a Trustpilot score of 1.1 from 388 reviews.

Shortlist Shadowfax if you run a D2C brand, marketplace or quick-commerce operation that needs fast last-mile delivery, same-day options in large cities and reverse pickups for returns. It is a weaker fit for industrial shippers moving palletised or full-truck freight.

Before onboarding, ask for the SF360 rate card by weight slab and zone, written confirmation of the COD remittance cycle and any charges, the PIN codes covered for same-day and next-day service in your markets, and return-to-origin charges. Ask how lost or damaged shipments are reimbursed and the timeline for settling claims. Shadowfax also offers a separate Prime Large service for parcels above 15 kg and a critical logistics product for high-value, time-sensitive goods, so heavier or more valuable items need not go to a different carrier. If you plan to use the quick-commerce or hyperlocal service, ask which cities and dark-store zones are live today and what service levels apply in each.

By [Author name], reviewed by [Reviewer name] · 19 Oct 2026